What our customers say
“We had a great experience buying an electric cargo bike for our family here. Jack was really helpful, talking us through the options and explaining pros and cons of differing models. He was also super knowledgeable about extras such as locks, insurance and pannier attachments. There was never any pressure to buy, he just seemed keen to help us find the best bike for us. Highly recommended.” ★★★★★
“I bought a Riese und Müller Culture with which I am very pleased. I got comprehensive and knowledgeable advice from the proprietor to help me choose and was able to take as many bikes as I wished for a test ride before deciding. The bike was delivered at the time promised and was ready and waiting for me to pick up. Highly recommended all round.” ★★★★★
“I came to Jack with a well run-in Tern HSD, a brand (not yet :)) stocked by Jack but he provided diligent investigation, advice and overall servicing that far exceeded what a normal ‘service’ would entail. Good communication and logical, honest advice which I would recommend for any e-bike user or indeed anyone with a passion for bikes as this is evident in Jack’s enthusiasm in his work.” ★★★★★
“Jack at e-radicals in Lancaster is a super helpful and knowledgeable guy about his great bikes. These German e-bikes are the best design in the world, well worth the money. Jack was even kind enough to deliver my new bike to my home in Cumbria, so great customer service and ongoing support for my new bike.
“I’d highly recommend this new store if you are shopping for an electric bike.” ★★★★★
“Very helpful, taking time to explain all about the bikes. Established what use level/type would be and recommended the correct bike not just the most expensive. Happy to recommend and use again.” ★★★★★
